Support and contact
Reach the right Garrid Build lane
Use the Guided Pilot application for new work and the dedicated addresses below for an existing engagement, privacy request, or security report.
New governed build
Start with the Guided Pilot application. It captures the bounded build, timeline, and budget signals needed for qualification without asking you to paste source code or credentials. Commercial questions can be sent to sales@garrid.com.
Customer support
Existing design partners can email support@garrid.com. Include the Guided Pilot or build reference, observed time and timezone, expected behavior, actual behavior, and a redacted error or receipt identifier. Never email credentials, repository tokens, private keys, or unredacted customer source.
The operating target is an initial response within one business day for an active Guided Pilot and three business days for general inquiries. These are service targets, not contractual SLAs; a signed Order Form controls any guaranteed support terms.
Privacy and security
- Privacy rights or data questions: privacy@garrid.com.
- Suspected vulnerability: security@garrid.com.
- Public liveness: factory.garrid.com/v1/status.
Mailbox activation gate
These branded addresses are the intended public support contract. DNS, routing, retention, access, and delivery acceptance must be verified by the operator before commercial launch; publishing an address in source is not proof that its mailbox is live.